Refund and Returns Policy

Effective Date: 

At 24LuxuryEliteMT, customer satisfaction is our top priority. If you are not fully satisfied with your purchase, we are here to help. This Refund and Returns Policy outlines the conditions for returns, exchanges, and refunds for items purchased on our website [Insert Website URL] (the “Site”).

1. Returns

If you would like to return an item, you must do so within [Insert Number] days of receiving your order. To qualify for a return, the following conditions must be met:

  • The item must be unused, in its original condition, and in the original packaging.
  • The item must include all accessories, documentation, and promotional items, if applicable.
  • A receipt or proof of purchase is required to initiate a return.

2. Non-Returnable Items

Certain items are not eligible for returns, including but not limited to:

  • Perishable goods or consumables
  • Gift cards
  • Personalized or custom-made products
  • Items marked as “final sale” or “clearance”
  • Items that have been damaged, used, or altered by the customer

3. Return Process

To initiate a return, follow these steps:

  1. Contact Us: Email us at [Insert Contact Email] or call [Insert Contact Phone Number] with your order number and reason for the return.
  2. Approval: Once your return is approved, we will provide you with return shipping instructions.
  3. Shipping the Item: You are responsible for the shipping costs associated with returning the item unless the product is defective or an error occurred with your order.

Return items should be sent to the following address:

24LuxuryEliteMT[Insert Return Address][City, State, ZIP Code][Country]

4. Refunds

Once your return is received and inspected, we will notify you about the approval or rejection of your refund. If approved, the refund will be processed to your original payment method within [Insert Number] days. Please note that the time it takes for the refund to be reflected in your account may vary based on your payment provider.

  • Partial Refunds: In some cases, only partial refunds are granted (e.g., if the item is not returned in its original condition or is missing parts not due to our error).

5. Exchanges

We only replace items if they are defective or damaged. If you need to exchange a product for the same item, please contact us at [Insert Contact Email]. We will provide instructions on how to return the item and ship the replacement.

6. Shipping Costs

Shipping costs for returns are non-refundable unless the product is defective or an error was made by us. If you receive a refund, the original shipping cost will be deducted from your refund, unless the return is due to an error on our part.

7. Damaged or Defective Products

If you receive a damaged or defective product, please contact us immediately at [Insert Contact Email] or [Insert Contact Phone Number]. We will arrange for a replacement or refund, and any return shipping costs will be covered by us.

8. Late or Missing Refunds

If you have not received a refund within the expected time frame:

  1. Check your bank account or credit card statement.
  2. Contact your payment provider, as it may take some time before the refund is officially posted.
  3. If you’ve done all of this and still haven’t received your refund, please contact us at [Insert Contact Email].

9. Order Cancellations

You may cancel an order before it has been processed or shipped. Once an order has been shipped, you cannot cancel it, but you may return it in accordance with this policy.

10. Contact Us

For any questions about our Refund and Returns Policy, feel free to reach out to us:

  • Adress:74 Pallet Street, West Nyack, New York, United States

    Phone:914-393-5274

    Email: info@24luxuryelitemt.com